IMPORTANT INFO REGARDING COVID-19
The safety of our customers, staff and the wider community are our top priority. During these uncertain times, we have temporarily made some changes to our floral designs, in-store assistance and delivery process. Please read below for more information.
Pre-arranged Pick Up or Delivery Only
We respectfully ask that you limit your presence in our store by organising in advance a contactless pick-up or a delivery. We strongly encourage that you choose to deliver your flowers where possible so that you do not breach any new Stage 4 restrictions recently introduced into Victoria. *CURRENTLY NO DELIVERY TO FRANKSTON HOSPITAL due to recent outbreak - please select alternative address*
At this time, we ask that no special time requests are made unless they are for a funeral home. We are experiencing a high influx of orders and can only work with limited staff and cannot guarantee any timed deliveries. All orders placed will be delivered by 6:00pm on that day. We're very sorry for any inconvenience but thank you kindly for your understanding and patience.
To abide by the social distancing rules and regulations that have been introduced, our drivers have been practising contactless deliveries to ensure the safety of your loved ones, and theirs. Our couriers will place the flowers in a position accessible to the recipient before knocking on the door and notifying them of their delivery, all while maintaining their social distance.
As illustrated in the photos on our website, no two arrangements look identical. This can be attributed to the fact that Mother Nature produces no two flowers the same, and that our florists each have their own artistic flair.
Oftentimes, where a certain flower is not available, we have substituted it with a flower of similar shape, colour and size. This will sometimes change the overall 'look' of the arrangement, but we will always strive to make it just as beautiful. Over the next few weeks and months, this will occur more frequently as we are faced with a new hurdle - limited flowers.
We ask for your patience during this time of erratic flower supply. The COVID-19 crisis has had a chain reaction on the flower industry and with fewer international flights, there are now fewer imported flowers. We always source local first, and only use imported flowers when necessary, but now there are many other florists (and big chain supermarkets) buying local stock. This of course, is a great win for our amazing flower growers, but with this new and unprecedented demand, the crop of our local Aussie flower growers have been exhausted. Our growers have been working tirelessly to keep up with new demand, but there is no fast-forward button on plant growth.
We will continue to make your arrangements as close possible to the photos shown, but please bear in mind that some substitutions will be inevitable.
We thank you for your patience and your understanding.
Christian Paul Floral Studio